Compaint Handling Solution
Tailored to your needs...
Here at HyperTeam, we believe the customer is #1! That’s why we decided to create a SharePoint Solution that helps our customers deliver the best possible service to theirs! To do this, we chose to focus on one of the most important aspects of quality management: complaint management.
This led us to our Complaint Handling Solution, a customizable SharePoint application that documents, tracks, and handles customer complaints with ease!
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All complaints are quickly and easily documented/audited
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All communication with clients is recorded
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Complaints are easily tracked for complete visibility
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Allows for quick and easy follow up with customers
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Workflow support (opinions, approval of documents, etc.)
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Full range of document management
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Document versioning
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Secure access control
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Timeliness reporting (overdue, duration of complaints, etc.)
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Delegation of tasks
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Allows employees to track their work tasks