Our Complaint Handling Solution - HyperTeam
We believe the customer is #1!
So beside our SharePoint Solution we chose to focus on one of the most important aspects of quality management: complaint management.
We create a SharePoint Solution that helps our customers deliver the best possible service to theirs!
This led us to our Complaint Handling Solution, a customizable SharePoint application that documents, tracks, and handles customer complaints with ease.
Why should you choose HyperTeam's Complaint handling solution?
All complaints are quickly and easily documented/audited
All communication with clients is recorded
Allows for quick and easy follow up with customers
Workflow support (opinions, approval of documents, etc.)
Timeliness reporting (overdue, duration of complaints, etc.)
Delegation of tasks