How to develop an internet of things strategy
The internet of things (IoT) may present the biggest opportunity to enterprises since the dawn of the internet age, and perhaps it will be bigger. Research firm Gartner predicts there will be nearly 20 billion devices on the IoT by 2020, and IoT product and service suppliers will generate $300 billion+ in revenue.
Successfully leveraging that opportunity — bringing together sensors, connectivity, cloud storage, processing, analytics and machine learning to transform business models and processes — requires a plan.
"In the course of my career, I've estimated and planned hundreds of projects," John Rossman, who spent four years launching and then running Amazon's Marketplace business (which represents more than 50 percent of all Amazon units sold today), writes in his new book, The Amazon Way on IoT: 10 Principles for Every Leader from the World's Leading Internet of Things Strategies. "I've learned that, even before you start seeking answers, it's imperative to understand the questions. Guiding a team to a successful outcome on a complex project requires understanding of the steps and deliverables, necessary resources, and roles and every inherent risk and dependency."
Before you start the hardware and software design, and before you figure out how to engage developers, he says, you need to start with a better set of questions.
Rossman says there are three key phases to building a successful IoT strategy. While he presents the steps sequentially, he notes that many steps are actually taken concurrently in practice and can be approached in many different ways.
Part 1. Develop and articulate your strategy
First and foremost, Rossman says, you must narrow and prioritize your options. IoT presents a broad swathe of opportunities. Success depends upon understanding your market, evaluating the opportunities with deliberation and attacking in the right place.
It all begins with a landscape analysis. You need to thoroughly understand your industry and competitors — strengths, weaknesses, opportunities and threats (SWOT). This will help you see the megatrends and forces at play in your market.
"Creating a landscape analysis and value chain of your industry is a very important thing to do," Rossman tells CIO.com. "Studying the market: What are they saying about IoT in your industry? Truly understanding what is your worst customer moment: Where do customers get frustrated? What data or what event improves that customer experience? What's the sensor or IoT opportunity that provides that data?"
Value-chain analysis and profit-pool analysis
The next step, Rossman says, is to create a value-chain analysis and profit-pool analysis of your industry. It should be a broad view of the industry, don't give in to tunnel-vision with a narrow view of your current business. In some cases, this may involve launching a business in one part of the value chain as a way to gain perspective on the rest of the value chain and to identify other business opportunities.
Partner, competitor and vendor analysis
Create a map of other solutions providers in your space to develop a clear understanding of what exactly each one does, who their key clients are and what their IoT use cases are. Rossman says you should even pick a few to interview. Use this process to understand the needs of customers, the smart way those needs are already being met and where the gaps are.
The next step, Rossman says, is to document specific unmet customer needs and identify the key friction points your future customers are currently experiencing.
"Following the path from start to your desired outcome can help you identify details and priorities that might otherwise be dealt with at too high a level or skipped over entirely," he writes.
Rossman warns that crafting strong customer personas and journeys is hard work, and you may need to start over several times to get it right.
"The biggest mistake you can make on these is to build them for show rather than for work," he writes. "Don't worry about the beauty of these deliverables until things are getting baked (if at all). Do worry about getting at insights, talking to customers and validating your findings with others who can bring insights and challenges to your work."
Evaluation framework and scoring
Design ways to assess the success of your work.
"This includes understanding a project's feasibility and transition points and how it will tie into other corporate strategies at your company," Rossman writes. "Sometimes, especially if your organization is new to the field of connected devices, the success of your project should be measured in terms of what you can learn from the project rather than whether or not it can be classically considered a success."
You might undertake some early IoT initiatives purely to gain experience, with no expected ROI, he says.
Once you have all these analyses under your belt, you need share what you've learned with the rest of your team. Rossman says he's had the most success articulating these learnings by building a flywheel model of business systems and by developing a business model.
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